No sound niether from Mconnect nor from BubbleUPnP so far | Voters

No sound niether from Mconnect nor from BubbleUPnP so far

complete

Alexei Fedchenko

I have inabled Network Renderer in the Conductor app following the instuctions. I can choose my Aurender as a renderer in both Mconnect and BubbleUPnP apps but there is no sound. Would appreciate any tips to fix this issue.

September 15, 2025

Team Aurender

marked this post as

complete

Team Aurender

marked this post as

under review

Team Aurender

Hi Alexei Fedchenko,

I can imagine how frustrating it must be to see your Aurender appear in the UPnP apps but get no sound. Let’s check a couple of things that may help:

If you’re using an A1000, please make sure you select the output with the name shown in your controller app (e.g. A1000-Home-USB), and confirm in
Conductor > Volume Tab
that the output is set to the port you want to use.
If you’re using another A-series model, please check under
Conductor > Settings > Advanced > Audio Output Port
that the correct output is selected.

I hope this helps get things running — and please let us know if the issue continues. We’ll be happy to follow up with more troubleshooting if needed.

Alexei Fedchenko

Team Aurender Thanks a lot, but no, I am using N150 and I have checked every single option in the settings menu of N150. Didn't try yet to stream from my Windows PC, but I am going to this weekend.

Team Aurender

Hi Alexei Fedchenko,
Sorry for the delay in getting back to you — we’ve been testing on our side, but it’s taking a little longer to reproduce the issue.
Just to confirm, when you play from your Aurender library or from Qobuz/Tidal through your DAC, the sound comes out normally, correct?
I’ll go over this again with our CS engineer and share the next steps with you tomorrow. In the meantime, could you please send us a Remote Support email? This won’t interrupt your listening, and I’ve already let our CS team know so it will be passed to us right away.
Thank you for your patience and for working with us on this!

Alexei Fedchenko

Team Aurender Correct, no issues streaming with Conductor app or directly from my phone via usb to my dac (Tidal). Only when I use Mconnect or BubbleUPnP and I choose my n150 as a renderer in those apps then no sound is coming out.

Will send a remote support email. Thank you.

Team Aurender

Hi Alexei Fedchenko , thank you for waiting. 
We’ve received your Remote Support email — thank you for sending it over. Using the information you provided, our engineer was able to reproduce the issue on our side, and it has now been fixed.
A patch has already been applied to your unit, so the problem should no longer occur. This fix will also be included in the next public SYSO release. Thanks to your report, we were able to identify and resolve this issue more quickly. :)
If you have any further questions or notice anything else while using the feature, please feel free to post on the feedback hub anytime. And if you get a chance to try it again, we’d be grateful if you could share a quick update on whether everything is working as expected. Enjoy your listening!

Alexei Fedchenko

Team Aurender Thank you. Now everything is working fine.

Team Aurender

Thank you for the update, Alexei Fedchenko! I’ll go ahead and mark this post as Complete. Of course, feel free to open a new post anytime if you have more feedback or questions. :) We really appreciate your input.